Terms of service

Welcome to HUGHAVEN. By using our website and purchasing our products, you agree to the following terms and conditions. HUGHAVEN reserves the right to update these terms at any time.

1. Products and Descriptions

HUGHAVEN makes every effort to provide accurate descriptions and images of all products. Please be aware that slight variations in color or details may occur. If you have any questions regarding a product, please ensure they are clarified before making a purchase.

2. Charitable Contributions

A portion of every HUGHAVEN purchase is donated to The Gem Foundation Uganda, which supports vulnerable communities. This partnership reflects our mission to make a positive impact, and we appreciate your support.

3. No Refund Policy

Due to our commitment to supporting The Gem Foundation Uganda, we do not offer refunds on any purchases. All sales are final. Please review product details carefully before completing your purchase.

However, if you find that the sizing of your fleece doesn't fit, we may be able to offer an exchange for a different size. Please contact us directly, and we will be happy to assist you in arranging this.

4o mini

4. Order Processing and Shipping

Orders are processed within 2-5 business days. Shipping times vary based on location and shipping method. Once shipped, tracking information will be provided. HUGHAVEN is not responsible for delays due to customs, postal issues, or natural events.

5. User Account and Privacy

By creating an account, you agree to provide accurate information and maintain confidentiality. Personal data collected is used solely for processing orders and customer support. We value your privacy and protect your data according to our Privacy Policy.

6. Intellectual Property Rights

All content on the HUGHAVEN website, including text, images, and designs, is the property of HUGHAVEN. Unauthorized reproduction, distribution, or use of this content is prohibited and may lead to legal action.

7. Limitation of Liability

HUGHAVEN is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our maximum liability for any claim related to a purchase will not exceed the purchase price of the product.